public program
PUBLIC CLASS 2026
Elevate Capability. Strengthen Impact. Lead Service Excellence.
SQCI Public Class 2026 is a structured capability development program designed for professionals, supervisors, leaders, and business owners who are committed to raising their competencies in today’s competitive and digital-driven environment
Each session integrates strategic frameworks, real-world applications, and actionable tools that can be immediately implemented in the workplace.
Professional Etiquette & Great Appearance
Participants will learn how professional presence, personal branding, grooming standards, and business etiquette influence credibility, trust, and customer perception in service roles
Leading Service in the Digital Era
Explore how leadership must evolve in a technology-driven environment, including digital service mindset, agile leadership behavior, and managing service teams in hybrid or digital ecosystems
The Essentials of Service Excellence
Understand the core foundations of service culture, customer expectations, service standards, and how to consistently deliver high-quality service experiences.
Critical Thinking & AI Utilization in Business
Develop analytical thinking skills and learn how AI tools can be strategically leveraged to enhance decision-making, efficiency, and service performance.
Complaint Is An Opportunity
Master structured complaint-handling techniques and transform customer dissatisfaction into loyalty-building opportunities
Designing Customer Experiences (CX)
Learn how to map customer journeys, identify pain points, and design memorable customer experiences that differentiate your organization
Great Coach for Great Service Team
Build coaching capabilities to develop service teams effectively, improve performance, and strengthen accountability
Service Strategy in the 4.0 Era
Discover how to align service strategy with Industry 4.0 trends, digital transformation, and evolving customer expectations
Creative Problem Solving
Enhance innovation and solution-oriented thinking skills to address service challenges with agility and strategic clarity.
