Assessment Services
This programs provide comprehensive reports on individual potential and things that can be improved by the employees.
STAR PRO
This program provides a tool to identify individual service potential in the 8 dimensions of STAR service (Positive outlook, customer-first mindset, people orientation, basic respect, personalized responsiveness, reliability, professional acumen, resourcefulness) and understand the results and follow-up that needs to be done.
Service Motive Profiling
Everybody has a specific motivation for doing anything. As with doing everything else excellently, delivering service excellently also needs a strong motivation. So, understanding competency and also recognizing motivation enables us to ensure a better service outcome.
This inventory tool (test) is developed using McClelland’s Theory of Needs© as a reference, and the purpose is to get a better picture of motivational tendencies that drives one to perform well. The test findings report will be made available to the person who is taking the test (to gain a better understanding of themselves) and to their superiors (for the superiors to follow-up by utilizing the most suitable motivational tool and method).
Personality Profiling/DISC
This program assists organizations in assessing employee competencies through psychological assessments. This program provides comprehensive reports on individual potential and things that can be improved by them. This program is suitable for recruitment, selection of the next leader or employee awards.
Service Quality Management Assessment
Besides assessing the ‘level of compliance’ (to service standards) and also the ‘impact’ (of service on the customers), assessing ‘how well quality is managed’ also provides a good insight on areas for continuous and impactful improvements.
In line with our Service Quality Management Framework© (SQMF), we have developed an assessment tool to assess how quality is managed by assessing the results and impact of ‘service leadership’, ‘long-term service improvement plans’, ‘internal service quality campaign’, ‘service competency development programs’, ‘continuous service process improvement programs’, and ‘service measurements programs’.
The purpose of this assessment is to provide a comprehensive picture to the management of the opportunities and areas for improvement in how service quality is managed within the company or organization.