Assesment & Certification
Competency Certification Services
Coming Soon! SQ Centre Indonesia in collaboration with the Ministry of Manpower (KEMNAKER) and National Professional Certification (BNSP) develop professional standards for service providers.
In alignment with Indonesia’s national agenda to strengthen global competitiveness through structured competency development and professional standardization, SQ Centre Indonesia is raising the bar of service professionalism nationwide.
Through formal collaboration with the National Professional Certification Board (BNSP) and under the guidance of the Ministry of Manpower of the Republic of Indonesia (Kemnaker RI), SQCI has established its own Service Quality Professional Certification Body (Lembaga Sertifikasi Profesi – LSP) operating in full compliance with nationally recognized standards.
This initiative represents more than regulatory alignment, it reflects our commitment to redefining service excellence and elevating professional benchmarks across industries.
Our certification framework is designed to assess and formally recognize three critical levels of service professionals:
1. Managers & Service Leaders
2. Supervisors
3. Frontline Service Professionals
Participants who successfully meet the minimum national competency standards are awarded a Service Quality Competency Certificate, affirming their professional credibility and validated capability
Through this nationally endorsed platform, SQCI ensures that individuals entrusted with delivering and managing customer experience meet rigorous, standardized, and officially recognized competency benchmarks.
At SQCI, we do not merely certify capability. We institutionalize standards, strengthen professional credibility, and elevate the competitive readiness of Indonesia’s service workforce.
We are not just following standards. We are raising the bar
Comprehensive Assessment Services
Beyond certification, SQCI provides structured assessment tools designed to evaluate individual capability, motivation, and organizational service quality management
Service Potential Assessment (STARPRO)
An advanced assessment tool measuring service capability across eight key STAR dimensions: positive outlook, customer-first mindset, people orientation, respect, responsiveness, reliability, professional acumen, and resourcefulness.
The outcome provides actionable insights for targeted development
Personality Profiling
A comprehensive psychological assessment instrument designed to enhance organizational decision-making across the talent lifecycle. By leveraging structured and scientifically grounded personality insights, this tool enables more precise recruitment, objective leadership selection, targeted talent development, and meaningful employee recognition
Service Motive Profiling
Every exceptional service performance begins with one critical driver : motivation. Skills alone are not enough. True service excellence happens when competency is powered by the right inner drive.
Service Motive Profiling, developed based on McClelland’s Theory of Needs©, is designed to identify the core motivational forces that influence how individuals perform, engage, and strive for excellence in service roles.
This assessment provides
- Clear insight into what drives each individual
- A personalized report to strengthen self-awareness
- Actionable guidance for leaders to apply the most effective motivational approach
When organizations understand both competency and motivation, service performance becomes stronger, more consistent, and strategically managed.
Because excellence in service starts from within
Service Quality Management Assessment
Developed in alignment with our proprietary Service Quality Management Framework (SQMF), this organizational-level assessment evaluates how service excellence is led, measured, and continuously improved.
This assessment covers
- Service Leadership Effectiveness
Long-term Improvement Planning
Internal Service Quality Campaigns
Competency Development Systems
Continuous Process Improvement
Service Performance Measurement
The objective is to provide management with a comprehensive view of strengths, gaps, and strategic opportunities to enhance service governance and impact.