Program Suite

Service Quality Centre Indonesia offers a suite of training programs and workshops to help organizations transform from good to great by focusing on Leadership, People, Product, Process (Experience Mapping), and Place.

The suite offers programs from holistic organizational development to mindset and skills training. The focus starts with Organizational Excellence and is driven by Leadership. Leadership also drive People Excellence to deliver the organization’s service promise and measured against their short and long term goals.

Teamwork is also critical in service delivery. Finally, it is about continuous improvement through Service Innovation.

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