OUR MISSION

Service Quality Centre (now a member of MDIS) was set up in Singapore in 1990 as a joint venture between Singapore Airlines and SPRING Singapore. In 1993, Service Quality Centre Indonesia ran its first class at its Bootcamp in Cicurug, Sukabumi, and since then we have been partnering with hundreds of clients from varying industries in their service excellence journey.

We partner organizations to create Service Quality & Innovation solutions for corporate excellence

How we assist organizations
in service excellence

“Service happens by design”. Service excellent organizations are those that design and deliver service strategies and processes that create great customer experience.

We partner organizations to assist them in transforming their service culture through their core service pillars People, Product, Process (Experience Mapping), Place. We offer Training expertise to help them develop and manage their service processes from end to end.

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